Terms of Service

1.1 What the Service is. AgenticApp is an AI-assisted business platform that helps painting service operators ("Operators") manage their work with their customers ("Customers") and their crews ("Subcontractors"). The Service helps with scheduling, communication, estimating, color consultation, project management, invoicing, payment collection, and related operations.

1.2 Roles. The Service supports three primary roles: Operators (the painting business that uses the platform as the system of record), Customers (homeowners hiring the Operator for a painting job), and Subcontractors (independent painters and crew members the Operator engages to perform work). Each role has different access scopes and obligations under these Terms.

1.3 Service availability. We do our best to keep the Service available 24 hours a day, but we do not guarantee uninterrupted availability. We may pause, change, or discontinue any feature at any time. For paid plans, our service-level commitments are described separately in the Operator subscription agreement.

2.1 AI assistance. The Service uses artificial intelligence (AI) to draft customer messages, suggest paint colors, draft estimates, propose schedules, summarize conversations, and assist with other routine work. AI outputs are advisory only.

2.2 Not professional advice. AI outputs are NOT professional, legal, medical, financial, accounting, or tax advice. AI outputs are NOT a substitute for licensed professional judgment. Do not rely on AI outputs alone for important decisions. Always confirm with the responsible human (the Operator, the painter, the Customer, or a licensed professional).

2.3 AI output ownership. AI outputs generated for your account are made available to you. You are responsible for reviewing, editing, and approving any AI output before sending it to a Customer, scheduling a job, or otherwise acting on it.

2.4 AI errors. AI outputs may contain factual errors, hallucinations, biased recommendations, or unsuitable suggestions. We disclaim any warranty that AI outputs are accurate, complete, or fit for a particular purpose. See Section 11 (Limitation of liability).

2.5 Human in the loop. Where the Service uses AI to communicate with a Customer (for example, draft a reply or initiate an outbound call), the responsible human (Operator or crew member) is expected to review and approve before the message goes out. The Service is designed to keep a human in the loop on customer-facing communications.

3.1 Account information. If you are an Operator, you agree to provide accurate, current, and complete business information (legal entity name, mailing address, contact, payment details). You agree to keep this information current.

3.2 Subscription and payment. Operators access the Service under a subscription. By starting a subscription you agree to pay the fees described at signup or in your order. Fees are due in advance. We may suspend the Service if fees are past due.

3.3 Customer relationships. Operators are responsible for their direct relationships with Customers. Operators provide the painting services, set the prices, perform the work, and stand behind the work. We are not the painting service provider. We are the platform the Operator uses to run the business.

3.4 Subcontractor relationships. Operators are responsible for their direct relationships with Subcontractors. Operators are responsible for properly classifying Subcontractors (employee vs independent contractor) and for tax reporting (Form 1099-NEC where required).

3.5 Operator-provided content. Operators are responsible for the accuracy and legality of the content they put into the Service: customer information, job details, photos, messages, marketing copy, color recommendations, prices, and any other content.

3.6 Compliance with law. Operators are responsible for complying with all laws that apply to their painting business: licensing, insurance, workplace safety (OSHA), consumer protection, wage and hour, tax, advertising, and any other applicable law.

4.1 Stripe payment processing. Customer payments to Operators are processed by Stripe (https://stripe.com) under the Stripe Connect program. By accepting payments through the Service, the Operator becomes a Connected Account under Stripe Connect and agrees to the Stripe Connected Account Agreement (https://stripe.com/connect-account/legal/full) and the Stripe Services Agreement (https://stripe.com/legal/ssa).

4.2 Payment data. Payment card information is collected and processed directly by Stripe. The Service does not see or store full payment card numbers. The Service receives transaction summary data from Stripe (amount, date, status, last four digits of the card) for record-keeping and dispute resolution.

4.3 Operator payouts. Stripe pays out Operator earnings according to the Operator-configured payout schedule, less Stripe processing fees and any platform application fee that may apply. Payout timing and details are governed by the Stripe Connected Account Agreement.

4.4 Refunds and disputes. The Operator is the seller of the painting service and is responsible for refunds and dispute resolution with the Customer. The Service provides tooling to issue refunds through Stripe; refund decisions are the Operator decision.

4.5 Customer payment authorization. By submitting payment, the Customer authorizes the charge to their payment method and agrees to Stripe payment processing terms. Customers who dispute a charge should first contact the Operator; if not resolved, Customers may pursue a chargeback with their card issuer.

4.6 Platform fees. We may charge the Operator an application fee or subscription fee for use of the Service. Fee schedule is provided to the Operator at signup or in the Operator order form.

5.1 Independent contractor. If you are a Subcontractor invited to the Service, you accept work as an independent contractor of the Operator, not as an employee of the Operator or of Agentic4Hire. You are responsible for your own taxes (income tax, self-employment tax under IRS Schedule SE, and any applicable state tax).

5.2 IRS Form W-9. To accept work, you must furnish a valid IRS Form W-9 (or complete the equivalent in-portal flow) providing your legal name, taxpayer identification number, and tax classification. Submitting an inaccurate W-9 may result in IRS backup withholding and may delay your payments.

5.3 IRS Form 1099-NEC. If the Operator pays you more than the IRS reporting threshold in a calendar year (currently 600 United States dollars, subject to IRS revision), the Operator will issue you an IRS Form 1099-NEC by January 31 of the following year, reporting the total nonemployee compensation paid.

5.4 Insurance. The Operator may require you to maintain a Certificate of Insurance (COI) showing general liability and (where applicable) workers compensation coverage. You agree to provide a current COI on request and to keep it current.

5.5 Worker classification acknowledgment. You acknowledge that the determination of your worker classification (employee vs independent contractor) is governed by IRS common-law factors and applicable state law. By accepting work through the Service as an independent contractor, you confirm that you understand this classification and the tax consequences.

5.6 Sub-portal scope. The Sub-portal is a scoped, audience-limited surface. It does not give you full access to the Operator account or to other Subcontractors data. You may only access the jobs, schedule, pay records, and compliance items the Operator has assigned to you.

5.7 Sub-portal account security. Keep your sign-in credentials confidential. Do not share your access link with others. Report any suspected compromise of your account using the "Report compromised access" affordance in the portal.

6.1 Scoped access. If you are a Customer (homeowner), the Service gives you scoped access to your specific painting job: the job address, scope, schedule, color choices, photos, messages with the Operator, estimates, and invoices.

6.2 Hiring relationship. Your hiring relationship is with the Operator, not with Agentic4Hire. The Operator is the painting service provider; we are the platform the Operator uses to manage the work.

6.3 Color, scope, schedule, and price. Final color choices, scope of work, schedule, and price are agreed between you and the Operator. AI-generated color or estimate suggestions are advisory; the binding terms are the ones you and your Operator confirm.

6.4 Communication and consent. By using the customer portal, you consent to receive transactional messages (job updates, schedule changes, payment receipts) by the channels you configure (email, SMS, in-portal). Marketing messages require separate opt-in.

6.5 Voice call recording. Voice calls routed through the Service may be recorded. Recording is subject to the consent disclosure at the start of the call and to the two-party-consent rules described in the Privacy Policy Section 8.

6.6 Honest information. You agree to provide honest information about your job (address, scope, conditions) so the Operator can plan and price the work correctly.

7.1 Lawful use only. You will use the Service only for lawful purposes and in accordance with these Terms.

7.2 You will NOT: (a) use the Service to violate any law or regulation; (b) infringe the intellectual property, privacy, or other rights of any person; (c) upload malware, viruses, or harmful code; (d) attempt to gain unauthorized access to the Service, other accounts, or our systems; (e) reverse engineer, decompile, or attempt to extract source code from the Service; (f) scrape, crawl, or use automated means to access the Service without our written permission; (g) use the Service to send spam, phishing messages, or other abusive communications; (h) impersonate another person; (i) interfere with the Service or other users use of the Service; (j) use AI outputs in a way that misleads consumers about the source of the content or the nature of professional advice; (k) circumvent or attempt to circumvent any tenant isolation, access control, rate limit, or other security control.

7.3 Suspension. We may suspend or terminate your access if we reasonably believe you have violated these Terms or are using the Service in a manner that risks harm to other users, the Service, or third parties.

8.1 Ownership. You retain ownership of the content you upload to the Service (photos, messages, documents, customer information, job details).

8.2 License to us. You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display your content as needed to provide the Service. This license ends when you delete the content or close your account, except for backup copies retained per the Privacy Policy Section 5.

8.3 No use for AI model training. We do not use your content to train public-facing AI models. AI providers we use are contractually prohibited from using your content to train their public models.

8.4 Your responsibility. You are responsible for the content you upload. Do not upload content you do not have the right to upload, content that infringes third-party rights, or content that violates Section 7 (Acceptable use).

9.1 Our IP. We own the Service, including the software, designs, brand marks, documentation, and any AI-system components we develop. Nothing in these Terms transfers our IP to you.

9.2 Feedback. If you send us suggestions, ideas, or feedback about the Service, we may use them without restriction or compensation to you.

9.3 Trademarks. AgenticApp and Agentic4Hire and related marks are our trademarks. Operator brand names, logos, and marks are owned by the respective Operator.

10.1 AS IS. The Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, secure, or meet your specific requirements.

10.2 No warranty on AI. We do not warrant the accuracy, completeness, suitability, or non-infringement of AI outputs. AI outputs are advisory and may contain errors. See Section 2.

10.3 No warranty on third-party services. We do not warrant the services of third parties used in the Service (Stripe, Twilio, Clerk, AWS, Vercel, OpenAI, Anthropic). Each third-party service is governed by its own terms.

10.4 Disclaimer of implied warranties. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

11.1 No indirect damages. To the maximum extent permitted by law, neither we nor our affiliates, agents, or licensors will be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to the Service or these Terms.

11.2 Aggregate cap. Our aggregate liability to you for all claims arising out of or related to the Service or these Terms is limited to the greater of (a) the amount you have paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars.

11.3 AI output liability. Without limiting the foregoing, we are not liable for any decision you make in reliance on an AI output. AI outputs are advisory; the human user is responsible for review and approval.

11.4 Exceptions. The limitations in this Section 11 do not apply to liability that cannot be excluded under applicable law (such as liability for gross negligence, willful misconduct, fraud, or violation of certain consumer protection statutes).

12.1 By you. You agree to indemnify and hold harmless Agentic4Hire, its affiliates, officers, directors, employees, and agents from any claim, demand, or damage (including reasonable attorney fees) arising out of (a) your violation of these Terms; (b) your violation of any law or third-party right; (c) the content you upload to the Service; (d) your use of the Service in a manner that violates Section 7 (Acceptable use); (e) for Operators, claims by your Customers or Subcontractors arising out of the painting services you provide.

13.1 By you. You may stop using the Service at any time. Operator subscriptions may be canceled per the cancellation procedure in the Operator account settings or by contacting us.

13.2 By us. We may suspend or terminate your access if you violate these Terms, fail to pay fees, or use the Service in a way that risks harm to other users or third parties. We may also terminate the Service or any feature with reasonable advance notice.

13.3 Data export. On request before termination, we will provide you with a reasonable export of your data (Operator data, Customer-specific data on Customer request, Subcontractor-specific data on Subcontractor request). Some data may be subject to retention obligations per Privacy Policy Section 5.

13.4 Survival. Sections that by their nature should survive termination (including Sections 8.2, 9, 10, 11, 12, 13.4, 14, 15, 16, and 17) survive termination.

14.1 Governing law. These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles.

14.2 Venue. Any lawsuit arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Davidson County, Tennessee, irrespective of your location and irrespective of whether you use the Service as a Customer or as a Subcontractor. You and we consent to the personal jurisdiction of those courts and waive any objection to that venue on the basis of inconvenient forum. You acknowledge that this venue selection is a material term of these Terms and that you had notice of it before accepting these Terms.

14.3 Informal resolution first. Before filing a lawsuit, you agree to first try to resolve the dispute informally by contacting us at legal@agentic4hire.com and giving us 30 days to respond.

14.4 No class action. To the extent permitted by law, you agree that any dispute will be resolved on an individual basis only, not as a class action, collective action, or representative action.

15.1 The Service is offered only to users located in the United States. By using the Service you represent that you are located in the United States and that your use of the Service complies with all applicable United States federal, state, and local laws.

15.2 If you are located outside the United States, do not use the Service. We do not knowingly accept users from outside the United States.

16.1 We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change.

16.2 Material changes. If we make a material change (a change that materially affects your rights or obligations), we will give you reasonable advance notice (typically 30 days) by email, in-app notice, or both.

16.3 Continued use. Your continued use of the Service after the effective date of the change indicates your acceptance of the updated Terms.

17.1 Entire agreement. These Terms (together with our Privacy Policy and any order form or subscription agreement applicable to you) form the entire agreement between you and us regarding the Service.

17.2 No assignment by you. You may not assign these Terms without our written consent. We may assign these Terms (for example, in a merger, sale, or reorganization) without your consent.

17.3 No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

17.4 Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

17.5 Notices to us. Notices to us should be sent to legal@agentic4hire.com.

17.6 Notices to you. We may notify you by email (to the address on your account), by SMS (to the number on your account), or by in-app notice.

17.7 Headings. Section headings are for convenience only and do not affect interpretation.

18.1 Legal notices: legal@agentic4hire.com.

18.2 General contact: hello@agentic4hire.com.

18.3 Mailing address: Agentic4Hire, Nashville, Tennessee, United States.